After my claim was processed and a tow truck had come to pick my car up around 17h15, I had to make a follow-up call on the car hire, of which I wasn't sure if I'll be assisted given the time I was making the call

After my claim was processed and a tow truck had come to pick my car up around 17h15, I had to make a follow-up call on the car hire, of which I wasn't sure if I'll be assisted given the time I was making the call. However, Wandile was the one who picked my call, he notified me that while the notes were captured that I'll need a courtesy car, that request hasn't been lodged but promised me that he'll do it first in the morning as he didn't have access to my profile, which made sense. Believe it or not, the first call I received before 8h00 this morning was from Wandile, he assured me that everything has been sorted from his side and that I should be receiving an SMS from Europcar hire any time soon, and for real, that SMS came through while I was on the line with him. I have never seen such dedication 😊 Thank you Wandile for making this process so easy. Bravo!!👏🏽👏🏽 A lot of institutions would do better if they had people as dedicated as you😊