LW
Laura W
1 reviews | Active since Jan 2015
30 Apr 2026, 12:11
After being with King Price for 4 years and never claiming, this is my first accident ever and im appaled by how shocking the service has been
After being with King Price for 4 years and never claiming, this is my first accident ever and im appaled by how shocking the service has been. I've continuously had to call in myself to follow up with the claim, they closed my 3rd party claim even though the scooter driver blantely drove into me and they never bothered to even take it up with the 3rd party. They even just closed the claim without telling us anything. Absolutely disgusting service and would not recommend this insurance to anyone. Avoid at all cost if you want to pay out of your own pocket.
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King Price Insurance's replyOfficial
30 Apr 2026, 12:55Thank you for sharing your feedback, and we sincerely apologise for the frustration you have experienced, especially following your first accident and after being a loyal client for several years. We understand how disappointing this situation must be.
We would like to clarify that the recovery of excess from a third party is a legal process and, regrettably, its success cannot be guaranteed, as it depends on factors beyond our direct control. That said, your concerns have been noted, and we do have your details on record. Our Legal Team will be in contact with you to discuss the excess recovery process in more detail, provide clarity on the claim handling, and answer any questions you may have.
We appreciate you bringing this matter to our attention and value the opportunity to address it.
We would like to clarify that the recovery of excess from a third party is a legal process and, regrettably, its success cannot be guaranteed, as it depends on factors beyond our direct control. That said, your concerns have been noted, and we do have your details on record. Our Legal Team will be in contact with you to discuss the excess recovery process in more detail, provide clarity on the claim handling, and answer any questions you may have.
We appreciate you bringing this matter to our attention and value the opportunity to address it.
King Price Insurance's reply30 Apr 2026, 12:55
Official
Thank you for sharing your feedback, and we sincerely apologise for the frustration you have experienced, especially following your first accident and after being a loyal client for several years. We understand how disappointing this situation must be.
We would like to clarify that the recovery of excess from a third party is a legal process and, regrettably, its success cannot be guaranteed, as it depends on factors beyond our direct control. That said, your concerns have been noted, and we do have your details on record. Our Legal Team will be in contact with you to discuss the excess recovery process in more detail, provide clarity on the claim handling, and answer any questions you may have.
We appreciate you bringing this matter to our attention and value the opportunity to address it.
We would like to clarify that the recovery of excess from a third party is a legal process and, regrettably, its success cannot be guaranteed, as it depends on factors beyond our direct control. That said, your concerns have been noted, and we do have your details on record. Our Legal Team will be in contact with you to discuss the excess recovery process in more detail, provide clarity on the claim handling, and answer any questions you may have.
We appreciate you bringing this matter to our attention and value the opportunity to address it.