Advisers who lie. Slow Service.

In December 2023, I contacted King Price for a quote to compare to my current insurance.

The adviser took my details and started my quote. Thereafter, he indicated that the only way to complete the quote, was to put in my banking details (RED FLAG!!!). I told him that I was not going to take the policy but use it to compare and come back but he insisted that the policy will only become active after I did the inspection. I was then comfortable, thinking that a debit order would only go off my account, once the assessment is done. So no assessment, no debit order.

But this is not the case, on February 1st - the debit order went off. Their servicing team - albeit super polite and helpful, have still not serviced my query. I still await my refund and confirmation that the *****ulent adviser is being dealt with.

I'm curious, I've spent so much money on airtime contacting King Price. Who will fund this?

Transaction fees and not having my money in my account... who will compensate this?