Actually Admitting to a Mistake that they made

My hats off to Joe (you can check his name, but I believe it is). He assisted me in looking at my premiums. I had a concern that I lodged about my premiums when updating my profile. Joe noted that they had the mistake and advised he would speak to his managers and call me back. Approximately 2-3 hours later he actually called back and advised that I am now being refunded. <br> I appreciate the service and I hope King Price can keep this up,. The move to KP Insurance has to be one of the best moves I made insurance wise simple by the customer service I have received and handled not only my claim from last year, but were quick to correct a mistake that they made.