Account debited after cancellations

I requested a cancellation for my policy and was put through Basie who tried to talk me out of it, after a back and forth on the phone, I also emailed him to cancel as I was no longer interested. His last email to me offered me a lower premium and offered to waiver the start up fee. I did not respond as I felt like we were going back and forth and I just wanted to cancel the policy and get it over and done with. Lo and behold, I have been debited for the premium plus the start up fee and another fee that I am not sure of, this was also clearly a lie or a cheap tactic to get me to stay. On my emails and phone calls I have been very clear that I wish to cancel. Once and for all, please cancel my insurance and refund me all the monies debited from my account with immediate effect.