Account debit when I am not a customer

I bought a car in December. KP where one of the insurance companies that quoted me. Their quote was not competitive so I decided to go with someone else. They told me they would call back in January to try and beat that quote. They never did, but on February 3rd they debited my account anyway. This has caused a major inconvenience for me as the unexpected debit order put my account in the negative and my car debit order was returned with penalties. While having to sort this out I also called KP who admitted complete fault and would refund the money. I was told I would receive a confirmation SMS or email immediately. I STILL HAVE RECEIVED NOTHING!!!<br> <br> To add, turns out that they never sent me emails because they had my email address wrong. If they had misspelt my name I would kind of understand, but they misspelt GMAIL as GAMIL, which is why I never heard from them until they took my money. They then still asked if they could attempt to beat the other quote. FIX YOUR MISTAKES FIRST!!!<br>