Accidental damage claim

Item: King Price Insurance
Rating: 1
Author: julianglenn J

A claim has been submitted for accidental damage to our living room TV. The claim was submitted on the 28th of April and is still not resolved. We have submitted pictures of the damage as seen in the attached WhatsApp communication to the assessor (28th April).

After two weeks of back and forth trying to figure out why this claim can not be resolved, an assessment report was generated. I am led to believe that the report has been manipulated or information switched and because of this, my claim is undervalued I will not accept a claim value based on a TV that I do not possess and especially a value that is a quarter of the value of my TV (55NANO79VND).

It is almost a month later and my claim is still not resolved.

Helpful (0)

Replies (2)

King Price Insurance's replyOfficial

20 May 2022, 12:22

We know your time is important, and that you want to get this wrapped up as soon as possible. We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second.

We’ll call you shortly to give you a full update on your claim.

Royal regards,

The king and his court

King Price Insurance's reply20 May 2022, 12:22

Official

We’ll call you shortly to give you a full update on your claim.

Royal regards,

The king and his court

julianglenn J's updateReviewer Update

25 May 2022, 00:11

Seems like an automated response, its been 5 days now and still no call from kingprice.

Have never experienced this poor quality of service before

julianglenn J's update25 May 2022, 00:11

Reviewer Update

Seems like an automated response, its been 5 days now and still no call from kingprice.

Have never experienced this poor quality of service before