Accident claim process

I received assistance with the initial towing of the vehicle but experienced a lack of communication from my assigned claim handlers, Dumisani and Sharon. There was no proactive feedback or updates about my claim status.

The processing of the claim was slow, causing me to run out of car hire days and, as a result, pay out of pocket for extra car rental. Despite repeated calls and being promised a follow-up from Sharon, I never received one.

After the vehicle was repaired, I collected it from the panel beater. King Price did not contact me to confirm my satisfaction with the repair quality or workmanship.

Throughout the claims process, my experience was stressful, characterized by poor communication and a lack of support during a critical period.