Accident claim

Registered a claim on Monday 15 July for an accident on my vehicle, on 18 July I received an sms to say that the assessor will only be assessing the vehicle on Monday 22 July, Wednesday the assessor phone me to tell me the damage on the vehicle and what panelbeaters I would prefer. Today 26 July, I phone King Price once again to ask when will the vehicle be taken to the panelbeaters, then they tell me that the claim is still being investigated, they don't know when it will be taken, I must wait for them to contact me. This is the worst service I ever received from an insurance company, 11 days and still not finished with my claim. And everytime I must phone and follow up. I should've never changed from Outsurance!!