Access fee dispute unprofessional

Kindly note this insurance is the worst you can ever i have my car is sitting in durban panel beaters for two weeks the claim department is arguing my access fee. This is a third party claim i have proof on email from the claims department stating the access fee now they what to claim that i am wrong . If they dnt know whats happening themselves why must i suffer had a client this is very unprofessional . You guys didnt even contact the panel beaters to let them know whats happening when i called your , your stated i must contact the panel beater myself which is wrong has you guys sent my car there to be repaired If i knew this is going to happen i would have claimed from the third party myself. I am contacting nedbank to pull the vehicle away has its still under finance . Your can sort this out between Durban panel beaters Has your are still going to get the access back from third party. Now a lady by kylie is handling my third party claim , why did ur change wen mrs louaw was handling this matter it clearly indicates your are so confused in this matter My name is Jonathan Moodley contact me on ********** 685 CKP ********** Very dissatisfied customer i will never recommend any one to deal with your