HF
Herman F

1 reviews | Active since Jul 2011

08 Dec 2016, 11:41

Absolutely Zero Service

<p>I joined Kingprice on the 13th Of October 2016 and I took out car insurance with this company. I was promised that I will get a follow-up call beginning on November as this was when the isurance was to be activated. No calls, no follow-ups as promised to het a Tracker device fitted to my car, no delivering on any promises to take my car to get the windshield inspected ...nothing. </p> <p> </p> <p>I then decided I was better off at my previous insurance company as clearly I was worse off now by far. So I wrote a email to ********** asking to cancel the debit order and cancel my insurance with them. Nothing again...I proceeded by writing two more mails following up on the emails I already sent...nothing. Now the debit order for December went through and still zero feeback.</p> <p> </p> <p>Thusly I demand my money be paid back in full as Kingprice have not done anything from their side and they have not acted on any of their commitments. This is the worst service I have EVER experienced in my life.</p> <p> </p> <p>Shocking! </p>

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Replies (1)
King Price Insurance
King Price Insurance's reply09 Dec 2016, 14:59
Official

Dear Herman

We are deeply sorry that you had such a bad experience. It’s our goal to provide our clients with a premium insurance service at the cheapest possible prices, and it seems we failed you this time.

Juan from our retentions department has been in contact with you and provided you with assistance with the cancellation of the policy. Refunds have been processed and should reflect shortly.

Royal regards

The Kings Court