Absolutely unhappy

I was on an accident on 12/02/2024 and up till now king price hasn’t helped me, all they care about is finding a way to not help, they customer service and employees are absolutely horrible. My car is sitting at their assessment centre for 2 weeks now, no repairs nothing, and the investigator is asking for a whole lot of private documents that have nothing to do with the accident. Also when the regular driver tries to contact the investigator, he doesn’t answer the calls. When I ask what is going on with my claim and when my car will start to be repaired I keep getting told they don’t know, what do they know then? King price is very kind in the phone when they want you to become a client but they don’t help when it matters. I have gotten to the point where I have to say something on here to hopefully get a reply or response from them