Absolutely terrible service
<p>My husband was driven into by a King price client 2 months ago! We did all paperwork and quotes requested of us in the week after it happened. Since then I have had 0 feedback on what on earth is happening with our car! I can't tell you how many times I have phoned various numbers and the phone just rings and rings until it eventually goes engaged tone, its absolutely crazy. I have sent more emails than I can count to the person who is meant to be handling our account, the legal department and the customer care, nothing?#? </p> <p> </p> <p>I'm at my absolute last and don't known what to do?! Are they ignoring me so they don't have to pay?!?! I cannot believed a company can still be in existence and operate like this.... I have never ever had such bad service, and I've had it bad, this is by the worst and most unacceptable behaviour. My husband is driving 2 months with a smashed up car from him being driven into it!!! </p>
Hi Michelle
Our sincerest apologies for the negative experience, we have requested our legal department urgently contact you to discuss the status of your 3rd party claim against our client. Please note that as you have elected to claim directly from us and not your own insurer you have entered into a legal process directly which is not processed like a normal claim hence the time lines noted on the claim form you would have completed. We further note that this is a process which can take some time due to it being a legal one.
Our sincerest apologies for the time frame involved, should you not be content with the process involved we urge you to claim directly from your insurer and they will attend to the recovery.
Royal regards
The kings court
Hi Michelle
Our sincerest apologies for the negative experience, we have requested our legal department urgently contact you to discuss the status of your 3rd party claim against our client. Please note that as you have elected to claim directly from us and not your own insurer you have entered into a legal process directly which is not processed like a normal claim hence the time lines noted on the claim form you would have completed. We further note that this is a process which can take some time due to it being a legal one.
Our sincerest apologies for the time frame involved, should you not be content with the process involved we urge you to claim directly from your insurer and they will attend to the recovery.
Royal regards
The kings court
Hi
I won't be claiming from my insurer as I will then number 1 have a claim against my record and number 2 have to pay a excess when my husbands parked car got driven into?! so that is not a resolution to the issue. My insurance is reserved for when I am at fault with regards to accident claims
Please also note my complaint is the way in which this was handled, absolute poor communication and no information provided in the situation. Needless to say when trying to make contact with various departments and point of contact given I get no reply and no phone calls picked up after various attempts through out the weeks, that is the issue here as it has caused me uncesseary time and stress
Somebody contacted us today and advised that the point person on our case has been removed...and so done new will assist, let's hope it gets sorted soon
Regards
Michelle
Hi
I won't be claiming from my insurer as I will then number 1 have a claim against my record and number 2 have to pay a excess when my husbands parked car got driven into?! so that is not a resolution to the issue. My insurance is reserved for when I am at fault with regards to accident claims
Please also note my complaint is the way in which this was handled, absolute poor communication and no information provided in the situation. Needless to say when trying to make contact with various departments and point of contact given I get no reply and no phone calls picked up after various attempts through out the weeks, that is the issue here as it has caused me uncesseary time and stress
Somebody contacted us today and advised that the point person on our case has been removed...and so done new will assist, let's hope it gets sorted soon
Regards
Michelle