Absolutely pathetic service

Its been almost 2 months since my claim and 6 weeks since my previous complaint... https://www.hellopeter.com/king-price-insurance/reviews/the-kings-men-leaving-me-frustrated-*** The ************ service provider (Maroela Africa) went to "replace" the broken tiles and immediately claimed that there was another leak causing the wall to be wet, so he has to break open the wall again and fix the other leak.... I called my tenant who informed me that the water meter was dead still so I called King Price to insist that another contractor investigate the supposed new leak... The new contractor went there and confirmed that there was no new leak... Now 2 months later, the tiles still have not been replaced... Apparently the wall is still wet... King Price refuses to force their ***** contractor do complete the work and just believes all his excuses for two whole months... This is by far the most pathetic insurance service I have ever come across... Do I have to lay a complaint with the ombudsman or institute litigation proceedings before this will be repaired? Either get a new contractor to go and fix the mess your ***** contractor made or pay me a cash settlement to go and repair it myself. If this has not been resolved by end of business on the 30th of September 2022, I will have to seriously consider my options.