DN
Daneille N
1 reviews | Active since Jan 2024
15 Jan 2024, 08:46
Absolutely pathetic service
Absolutely pathetic service. So many ways they dropped the ball. My car got broken into on Friday 8 December. I went onto their app and asked for a call back which I never received. I then finally phoned them myself to open the claim that day. After being left in the dark for a few days I was contacted via WhatsApp by Fixico Sa to submit my fotos of the incident which I did immediately. This was on 14 December.
Again I was left in the dark until I phoned King Price 2 January 2024, they said it was a off week for Fixico and they will get back ASAP. Today is 15 January, I am still in the dark....no communication, and I am driving around with a broken door now since 8 December 2023.
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Replies (3)
King Price Insurance's replyOfficial
15 Jan 2024, 09:23Hi Daneille,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact to discuss.
Royal regards,
The Kings Court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact to discuss.
Royal regards,
The Kings Court
King Price Insurance's reply15 Jan 2024, 09:23
Official
Hi Daneille,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact to discuss.
Royal regards,
The Kings Court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact to discuss.
Royal regards,
The Kings Court
DN
Daneille N's updateReviewer Update
23 Jan 2024, 16:31There was some movement after this review, I had to go through the whole process of submitting my fotos AGAIN, and now, again, I have been in the dark for a week.
DN
Daneille N's update23 Jan 2024, 16:31
Reviewer Update
There was some movement after this review, I had to go through the whole process of submitting my fotos AGAIN, and now, again, I have been in the dark for a week.
King Price Insurance's replyOfficial
24 Jan 2024, 09:08our sincerest apologies for the negative experience, your concerns have been sent to management at the repairer for urgent attention.
King Price Insurance's reply24 Jan 2024, 09:08
Official
our sincerest apologies for the negative experience, your concerns have been sent to management at the repairer for urgent attention.