Absolutely pathetic customer service from KING PRICE INSURANCE and KANDAU HANDYMEN

We had a claim 20 Nov 2021. King price sent people from KANDAU handymen to replace or repair the broken security gate, damaged in an attempted break in. They refashioned the old gate and replaced the lock. We didn't notice at the time but they had welded the new lock in place. Now almost a year later the lock does not work and when we went to change it we find we cannot remove it. This is just shoddy workmanship from KANDAU on behalf of King price. Since 4th October I have been in contact with King Price on their App, on whatsapp, by phone and by email. ( Shimone Ryck) to try and get the lock repaired but with absolutely no feedback. When you call it sounds like they are working remotely out of a Spur or Macdonalds. I spoke to KANDAU who say the work is guaranteed for a year but they need King Price to authorize the repair of the original repair. This is just pathetic customer service. Now....Don't come on here and say we are not your clients....your usual come back!! Our premiums are paid up to date and I have a policy number and claim number, so we are not laying false accusations or **** reports.