ABSOLUTELY NO FEEDBACK

My wife had an accident on the 17th, went to an assessment on the 18th....Today is the 27th, we don't have any feedback....called in many many times on the call for over 15min, Tumi is never available, asked to be called back, no one calls back, eventually today asked to speak to a manager, no one called back....called again at 16:10, was on hold for 20min, just to be told the manager left early today. Asked to speak another manger, no I cannot, asked who can help me they said sorry no one, I have n dispute about my sales call and the excess, since last week Tumi has note that she is waiting for IT to send the calls, till today they are saying she must still listen to the calls, WHY DOES IT TAKE so long, now they also say they have an issue with the regular drive...CAN SOMEONE PLEASE STEP UP AND GIVE US SOME FEEDBACK!!!!