Absolute Nightmare

My brother bumped into my car accidently in my yard. We are both insuranced with King Price BUT I'm claiming from his policy because it was not my fault. WHAT A NIGHTMARE. Im at the point where I am going to cancel my insurance with KING PRICE. They are easy to take your money but when it comes to claims it is an absolute nightmare. First we spoke to Bradley (Manager) who asked a Louise (another manager) to assist us. Louise caled me and she asked a Jaco to assist me with the claim. Jaco called me and did a telephonic claim form. I told Jaco that I need this resolved ASAP as Im in the process of buying a new car. Two week later I now have a a HIldegard Moloney and a Nancy Lekalake working on this claim. BOTH MY VEHICLES are insured with King Price and they want

Copy of ID and Drivers Licence which they should have on file. Copy of a vehicle's Registration document which is insured by them.