Absolute disgust By King Prince

My car was ****** in 25 March 2022 , I called and informed my insurance company that the car was ****** , at the time I had courtesy car on my premium , when I called the insurance they should have exercised the option on the first day after I informed it took me two weeks to get the courtesy car , I had to beg the investigator by the name of Charles Schutte to get it, I comp**** with everything he asked me to do I gave him all docs he requested except one which is the copy of the last service, i ddnt have bcoz it’s gone with car . During 30 days that I had a car (courtesy) he’s asked for certain documentation of I tried to get them . To cut the story I even got attorneys involved on the matter to get all the information requested. I took back the car on 8April to Avis I was left stranded again , with the case that is not concluded I had to go back to the struggle of taxis , bolt at times of which is expensive but convenient. The investigator went mute as usual , then he sent me an email saying he’s been trying to get hold of me , I decided to do a letter of authorization to my cousin to take over the case so everything can be communicated through since he’s a motor claims team manager for Hollard .Therefore my cousin sent him email, asking abt Tat of the claim , amongst other things that I’m nt fami**** with. He never responded(25May 2022) . On the 27 May in the morning 07:50 I received an email informing me they have made an arrangement for another courtesy car , while I’m happy about that , at 08:02 I received another email from King price again informed me that the claim has been rejected reason being I failed to comply with the requests