A very unsatisfied client

Disappointment is an understatement to say the least, I've logged a claim for my cellphone & laptop which I've lost & I've been taken from one pillar to post, and I spoke one rude claims consultant who advised Jaqoo will be in contact with me who's a senior consultant regarding my claim. I've email all the dox requested. I haven't received any call from anyone, I've been following up since last week, I use both my laptop and cellphone for work & I am currently unreachable and loosing out on my business. I am only reachable on my mom's number which is *** and I've provided that number to all the consultants I've spoken to. I am not impressed with the quality of service I am receiving, if this is how you treat your clients, I am happy to leave coz this is not what I pay for. I am paying R1200 for all this *** service???