A loyal service when selling, followed by a terrible claims team and impossible cancelation!

<p>For the past 6 weeks I have been attempting to cancel my Kings Price car and home insurance without any success. Firstly the reason for cancelation is that Kings Price have done nothing to ensure that those liable for damage to my car are made to pay, even when they admitted it on the police report.</p> <p>We have been with Kings Price for 2.5 years, and in that time had to make 3 claims for damage to our vehicles. 2 of which were evidently the fault of the other party, the 3rd we don’t know who the other party is so really can’t fight that one! On the other two we were made to pay the excess which is ok as they are supposed to then get this back from the 3rd party and refund us... never happened, not even after chasing for it for month and months on end to receive either no response or a week excuse such as "we are working on it". It seems Kings Price have all of their team working on selling the insurance to us....but nobody doing customer service afterwards!</p> <p>So, as I mentioned my partner and I decided we were not happy with the service and would change to another insurer. On the 13th April I contacted Kings Price via phone and email to cancel. The operator I spoke to advised that I would be contacted the same day with details of the partial refund I would receive and a confirmation email would be sent to me. I never received this. On the 18th April I called again, and got the same speech (of course including apologies for the terrible service previously), but again no email confirmation has been received. To my disbelief they then had the audacity to debit my account for May. Of course we contacted the bank and advised that the insurance is cancelled and to block any further payments, but we are now owed the balance of April and the whole of May's payment. I called again, same speech, no supervisor available but would definitely be called back. I sent emails advising that they had **********ly taken funds from my account without authorisation and still no response. This has continued until last Friday I called again and this time the server was down so they couldn’t help me, but would make sure the cancelation team would call me that afternoon at the latest. No surprise, I received no call/email.</p> <p>I have all of the emails and have asked telcon to provide me with the call logs showing my contact to Kings Price, and would like some assistance on who to contact now with a formal complaint. Obviously there is no point calling their customer service team, because they either cannot action, have system problems, or just plain lie. AVOID KINGS PRICE!</p> <p> </p>