tK
taki K

1 reviews | Active since Jun 2014

15 Jan 2016, 11:18

8 days still my phone is not repaired

Took my phone for repairs last week on Thursday, Smartlab promised to fix my phone in 24 - 48 hours because its only screen and back replacement. i called on monday and i was told all is well and the parts are available. Today when i call, i am being told that there are still waiting for parts and do not know when the parts will arrive. its frustrating to not have a phone, Iphone uses a nano sim card which cannot be used on any other phone. I also do not have a spare iphone. so i am stuck not having a phone missing important calls. kindly reply to my email adrs [Email Removed] because i dont have a PHONE.

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Replies (1)
King Price Insurance
King Price Insurance's reply15 Jan 2016, 16:56
Official
Hello TKhoza86,

We completely understand your frustration, and we apologise for how long you've had to wait for you phone due to parts.

Please know that we are looking into your repair right now as a matter of urgency and we'll do everything we can to get it all wrapped up as soon as possible for you.

Royal regards,

The king and his court