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Nompumelelo N

1 reviews | Active since Aug 2015

12 Aug 2015, 08:40

4 Months without a car

Firstly I had an incident 07/05/2015 and my car was taken to renew it at Sandton after a while when I check progress from renew it only to find out the car was no longer with them King Price move my car I try to call king price to find out what's happening but the was no answer renew it told me that King Price took the car from them with no lucky trying to call everyday then I started sending E-mails asking them about where is my car e-mail after e-mail then they decided to send the e-mail and said your car is in Pretoria no call nothing I have to find out now the place where there say my car is, after a while trying to call this people from Pretoria Jocks Auto body Up until today I don't have my car back everyday it a story and they don't call for update I have to call them everyday. I feel that it very unfair on my side since 07/05/2015 till today I don't have my car I need my car back if they cant fix it please help. I'm not sure if they still have my car. Very very unhappy with the service from King Price since now it my baby to do follow up with Jocks

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Replies (1)
King Price Insurance
King Price Insurance's reply13 Aug 2015, 03:33
Official
Hello Nompumelelo1977,

Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.

Our records show that Kirsten from our Repair Management department has been in contact with you to provide you with feedback on the repair of the vehicle.

Should you require any additional information, please do not hesitate to contact us.

Royal regards,
The king's court