wB
wesley B
1 reviews | Active since Jul 2015
24 Apr 2019, 08:47
4 hours to tow a car 1km
<p>I needed my vehicle to be towed yesterday, I requested a tow truck at 12:05. My vehicle was only towed home at 16:20. I understand that it was a busy day for tow trucks yesterday but 4 hours is just ridiculous. They assure you when you call that it will take 30 to 90 mins to get the tow truck out to you. Bottom line is king price is cheap because it is****. Will definitely be changing insurance now.</p>
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King Price Insurance's replyOfficial
25 Apr 2019, 15:38Although we never really enjoy hearing that our clients have been frustrated or disappointed by us or our service providers, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Unfortunately in this instance the delay was caused by the high demand for roadside assistance currently in Durban due to the flooding. Our towing department has been in contact with you to discuss, thank you for your patience and understanding.
King Price Insurance's reply25 Apr 2019, 15:38
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us or our service providers, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Unfortunately in this instance the delay was caused by the high demand for roadside assistance currently in Durban due to the flooding. Our towing department has been in contact with you to discuss, thank you for your patience and understanding.