1 reviews | Active since Feb 2012
31 minutes on hold to report an emergency
<p>Burst pipe in my house. Called insurance and followed prompts to house emergencies, had to cut the call after being on hold for 31 minutes. Absolutely unacceptable, worst service received so far from all the insurance companies I have been with over the last 16 years.</p>
Hi Melissa
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Our claims department has been in contact with you regarding the building claim and as per our record you have contracted your own plumber to assist. Rest assured we are investigating what went wrong when you called the assist line last night.
Please accept our sincerest apologies for the negative experience. Claims will be in contact again to follow up.
Royal regards
The kings court
Hi Melissa
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Our claims department has been in contact with you regarding the building claim and as per our record you have contracted your own plumber to assist. Rest assured we are investigating what went wrong when you called the assist line last night.
Please accept our sincerest apologies for the negative experience. Claims will be in contact again to follow up.
Royal regards
The kings court