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Msiza M

1 reviews | Active since Nov 2019

14 Nov 2022, 11:47

3 weeks for a mere Chip

I made a claim for a Mere Chip on my windshield, to date, NOT FIXED. I always have to make contact with the insurer to be given EMPTY PROMISES(Eddy said one of their consultants will call me last Friday, guess there’s no available consultant). When I called today, the consultant transferred me to their service provider ( basically, I have to sort my complaint ). The last consultant even had the guts to raise his voice at me, I asked for a turn around time, he said ASAP and that he doesn’t know of the TAT

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Replies (4)
King Price Insurance
King Price Insurance's reply14 Nov 2022, 12:03
Official
Hi Keneilwe,

It deeply saddens us to hear that you have had such an unhappy experience with King Price, but really appreciate you letting us know and giving us a chance to make amends.

Your complaint has been escalated to the relevant department and we’ll be in touch soon to discuss this with you.

Royal regards,
The king’s court
MM
Msiza M's update14 Nov 2022, 18:18
Reviewer Update
I hope it’s not an Empty Promise Again…
Since y’all excel In that…
It’s truly worrisome, I’ve never missed a Premium(that increases Annually) yet I have to fight for a mere Chip… what about if it was a Major?????
MM
Msiza M's update14 Nov 2022, 18:24
Reviewer Update
One has to go on socials to get y’all’s attention???
Thought I’m paying so you can relieve or reduce my stress/ frustration in such situations. Yet you made matters worse…
King Price Insurance
King Price Insurance's reply15 Nov 2022, 07:51
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.

Please accept our sincere apologies in the meantime.