LM
Lerato M
1 reviews | Active since Dec 2014
12 Jun 2015, 16:50
3 debit orders
I signed up for insurance at the beginning of this month ,on the 25 May there was a debit order on my account, i enquired e about this and the money was refunded, on the 1st of June the monthly premium was deducted i have no qualms about that, a few days later another debit order came through . I don't know what is happening with my policy. I authorised only ONE debit order on my account, KP you can't debit my account without my authorisation. Kindly sort this out as i don't want to waste my time again on this
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King Price Insurance's replyOfficial
15 Jun 2015, 13:40Hello mo***englj,
Thank you very much for bringing the above to our attention. Its always a sad day when we hear that one of our customers are not happy.
The matter has been escalated and our collections department who will be in contact with you to provide you with feedback. In the interim, we can confirm that a refund has been processed for the additional amount that has been debited.
Should you require any additional information, please do let us know.
Royal regard
Cherie Wilson
Thank you very much for bringing the above to our attention. Its always a sad day when we hear that one of our customers are not happy.
The matter has been escalated and our collections department who will be in contact with you to provide you with feedback. In the interim, we can confirm that a refund has been processed for the additional amount that has been debited.
Should you require any additional information, please do let us know.
Royal regard
Cherie Wilson
King Price Insurance's reply15 Jun 2015, 13:40
Official
Hello mo***englj,
Thank you very much for bringing the above to our attention. Its always a sad day when we hear that one of our customers are not happy.
The matter has been escalated and our collections department who will be in contact with you to provide you with feedback. In the interim, we can confirm that a refund has been processed for the additional amount that has been debited.
Should you require any additional information, please do let us know.
Royal regard
Cherie Wilson
Thank you very much for bringing the above to our attention. Its always a sad day when we hear that one of our customers are not happy.
The matter has been escalated and our collections department who will be in contact with you to provide you with feedback. In the interim, we can confirm that a refund has been processed for the additional amount that has been debited.
Should you require any additional information, please do let us know.
Royal regard
Cherie Wilson