3-5 Business day turnaround not honored with my claim.

I submitted a claim on the 15th of December 2020 and I received messages saying that all the relevant documents were received and it was radio silence until I called last week and I was told that someone will get back to me. Still no one called and I called again yesterday (14 Jan 2021) and the person I spoke to was not of help either as no one can tell me why my claim is still pending. I feel like I am being ****med because no one seems to have answers for me. They keep asking me the same questions they have asked me over and over again and I am starting to think it is some delaying tactic not to fix my car. They told me 3-5 business but now a whole month has lapsed. I am very frustrated with the service I am getting at King Price.