1 reviews | Active since Dec 2014
2. months with out a car
I am quite frustrated with the situation regarding my car. Firstly, King Price failed to assess the vehicle before it was taken, which is concerning. Secondly, it was mistakenly sent to the wrong city for repairs, causing further delays. I have now been waiting for nearly over two months for my car to be returned. Additionally, the assessor's communication has been unprofessional; I received a message stating that the repair company is remaining open solely for my vehicle, despite my inquiry about the excessive three-week wait for a simple spray job. Meanwhile, I have been incurring rental costs, which have become quite burdensome, even with the two weeks of coverage provided by King Price. It is frustrating to hear my car sitting idle while no progress is made.
We are truly sorry to hear you are disappointed in us and the service provider. Unfortunately, there are many factors that contributed to the delay of your vehicles repair and one of them being parts on back order form the manufacturer which is beyond any insurer or repairer's control. Further to this the festive season does too cause some delays. Rest assured the repairer and our assessing team are trying their best to speed up the process as much as possible and will be in contact to discuss.
We are truly sorry to hear you are disappointed in us and the service provider. Unfortunately, there are many factors that contributed to the delay of your vehicles repair and one of them being parts on back order form the manufacturer which is beyond any insurer or repairer's control. Further to this the festive season does too cause some delays. Rest assured the repairer and our assessing team are trying their best to speed up the process as much as possible and will be in contact to discuss.