1 month to process a claim

The morning of 07/04/15 i had an accident, i hit a drain on the pavement and could not used my car to get to work, i live in Soweto and work in Centurion. Arriving at work i called king price n made a claim, ever since that day i have had to call these people almost everyday to get to understand why is everything taking so long, i even had to escalate my complaint to the manager of claim and still not happy. I called and be asked the same questions over and over and no one saves the changes and i have asked for communication - nothing! I now am forced to use public transport which is just not working out. I cannot believe that i could be left out just like that by a company which i pay every month, and their processed takes up an entire month just to authorise then THEY should tell me and get me a car to help me in the mean time because on the afternoon of 30/04/15 when i spoke to the manager she told me my car is still in their possession and had not been sent to the panel beaters while calling me with a name i don't know. I am so frustrated by king price. <br> <br> ITS BEEN A MONTH AND MY CAR NOWHERE NEAR BEING FIXED and staff there thinks this is OK well its not.