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1. Call answered promptly 2. The agent was friendly 3. The towing services was called urgently 4. Towing service provider arrived within unexpectedly short time 5. Towing service was very fast to tow away the damaged vehicle 6. The agent explained the process step by step in an understandable manner, in a language that is understandable and was very friendly. 7. She enquired a lot about whether there were injuries or not. She put us at ease. Perfect service in overall.