CJ
Charne J
1 reviews | Active since Nov 2013
02 Nov 2015, 15:16
Was sold a cooldrink that EXPIRED in 2012
During lunch today I purchased a 500ml COKE ZERO from the King Pie branch in Golden Acre, CBD. Upon returning to my desk and wanting to enjoy the beverage, after opening the bottle I noticed that the contents did not fizzle. After taking the first sip, I discovered that there was no gas in it at all. I was totally annoyed and couldnt decide whether to walk back to the shop or not as my lunch is only 30 min long. I decided to call the shop instead and let them know
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King Pie's replyOfficial
04 Nov 2015, 09:10Hello Meronice,
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the product/store. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 15-11-7.
Kind Regards
King Pie Customer Care Line
*** - LS
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the product/store. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 15-11-7.
Kind Regards
King Pie Customer Care Line
*** - LS
King Pie's reply04 Nov 2015, 09:10
Official
Hello Meronice,
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the product/store. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 15-11-7.
Kind Regards
King Pie Customer Care Line
*** - LS
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the product/store. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 15-11-7.
Kind Regards
King Pie Customer Care Line
*** - LS