Based on recent customer reviews, King Pie is drawing heavy criticism over product quality and after-sales support. Shoppers repeatedly report boxed frozen pies arriving broken, filled with soya rather than meat, or holding barely any filling, while in-store buyers describe dry, stale, oversalted or sour pies that taste reheated or spoiled. Complaints lodged through the careline, website, Facebook and email frequently go unanswered, leaving refunds and vouchers unresolved. Staff attitude and incorrect combo orders add friction, though a few customers still praise hot, flaky pepper steak pies and friendly counter service.
Replied to 100% of negative reviews
Reply time on negative reviews: 101h 34m
TrustIndex
2.7
Ranking
#65
in Retail
Reply Time
94h 29m
NPS Score
-89
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 101h 34m
Nov '25 - Oct '26
Frequently Asked Questions About King Pie
What do customers say about King Pie?
Based on recent customer reviews, King Pie is drawing heavy criticism over product quality and after-sales support. Shoppers repeatedly report boxed frozen pies arriving broken, filled with soya rather than meat, or holding barely any filling, while in-store buyers describe dry, stale, oversalted or sour pies that taste reheated or spoiled. Complaints lodged through the careline, website, Facebook and email frequently go unanswered, leaving refunds and vouchers unresolved. Staff attitude and incorrect combo orders add friction, though a few customers still praise hot, flaky pepper steak pies and friendly counter service.
Is King Pie trustworthy?
King Pie has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 41 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 101 hours 34 min. Hellopeter has tracked King Pie across 298 total reviews. How is the TrustIndex calculated? →
Recent reviews (41)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Disappointed customer
I am very disappointed with the 8 frozen Steak and Kidney pies I purchased. All 8 pies contained no visible pieces of meat, only sauce. I expected a proper steak and kidney filling, but unfortunately, the quality was not up to standard. This was a very disappointing purchase, and I hope King Pie will look into this matter and improve the quality of their products.
1 reviews | Active since Oct 2026
Disappointed customer
I am very disappointed with the 8 frozen Steak and Kidney pies I purchased. All 8 pies contained no visible pieces of meat, only sauce. I expected a proper steak and kidney filling, but unfortunately, the quality was not up to standard. This was a very disappointing purchase, and I hope King Pie will look into this matter and improve the quality of their products.
1 reviews | Active since Sept 2024
Very bad experience with King pies
Bought frozen king pies at shoprite 8 8n box. One piece of meat in some and just sauce in 2 of them. I contacted them. Sent photos and batch number *** but nothing come of it. I will tell everyone not to buy king pies Never Ever. Very disappointed customer.
1 reviews | Active since Sept 2024
Very bad experience with King pies
Bought frozen king pies at shoprite 8 8n box. One piece of meat in some and just sauce in 2 of them. I contacted them. Sent photos and batch number *** but nothing come of it. I will tell everyone not to buy king pies Never Ever. Very disappointed customer.
1 reviews | Active since May 2021
The worst pie. Maybe ever.
Back in the day, you couldn't get a better quality pie than at King Pie. It has been a very long time since I bought a pie from King Pie, but today, purely because of the opportunity, I bought two spinach and feta pies from King Pie in Somerset Mall. I reheated them in an airfryer - and there is no better way to reheat a pie. What a total disaster! On both, the pastry was unflaky and and unpallatable. The filling was stodgy and unappetising. We got the feeling they were made a couple of days ago. What's happened to you, King Pie??? Bye bye King Pie. Forever.
1 reviews | Active since May 2021
The worst pie. Maybe ever.
Back in the day, you couldn't get a better quality pie than at King Pie. It has been a very long time since I bought a pie from King Pie, but today, purely because of the opportunity, I bought two spinach and feta pies from King Pie in Somerset Mall. I reheated them in an airfryer - and there is no better way to reheat a pie. What a total disaster! On both, the pastry was unflaky and and unpallatable. The filling was stodgy and unappetising. We got the feeling they were made a couple of days ago. What's happened to you, King Pie??? Bye bye King Pie. Forever.
1 reviews | Active since Nov 2024
Undercooked burger pies
I bought 3 burger pies today at cosmo city mall using uber eats and the burger pies arrived when i ate the first one the pastry is sticky , the patty is chewy like it is undercooked. I waited for the order for 30 minutes or so to get this. The entire 3 pies were undercooked with stick pastry and undercooked chewy patties. Contacted uber eats help only to get 47.58 refund on a R156. 42 order. No ways i did not even enjoy this i would have understood maybe if 2 pies were okay but all 3 were bad and i am here sitting now nothing to eat only to be refunded R47 no ways
1 reviews | Active since Nov 2024
Undercooked burger pies
I bought 3 burger pies today at cosmo city mall using uber eats and the burger pies arrived when i ate the first one the pastry is sticky , the patty is chewy like it is undercooked. I waited for the order for 30 minutes or so to get this. The entire 3 pies were undercooked with stick pastry and undercooked chewy patties. Contacted uber eats help only to get 47.58 refund on a R156. 42 order. No ways i did not even enjoy this i would have understood maybe if 2 pies were okay but all 3 were bad and i am here sitting now nothing to eat only to be refunded R47 no ways