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Ntombifikile N

1 reviews | Active since Aug 2019

01 Aug 2019, 10:36

Unfair Policy cancallation by KING PRICE with falseful grounds

I would to lodge a complain of unfair policy cancellation from KING PRICE. I had took a policy with King price in 25 May 2019, where all information request was given and two months premium were honoured by me. on the 21/07/2019 early hours of the morning around 2 am, I was unfortunately involved in a hijack freeway situation were big stones were placed in the N12 eastward from Soweto going to join N1 . I tried all I could to avoid the stone but unfortunately, I droved on top of some of the stones , when they damaged my car bumper and oil sump. I have attempted to contact the insurance and their call centre closes at 1 am. A tow company came to assist as the spot I was standing in was of high risk and is known as a hijacking high spot or mugging spot. the guy helped me and I did advise the towing guy that I will be contacting my insurance so they can verify if they work with them. my car was towed o the said FR auto Panel beating yard, and the guy arranged for me to be dropped home by one of his colleague. the same day at around 12noon went to Eldos police station to report the accident, then went to check my vehicle at the towing guy, Abdul. the car was stored at Abdul residential premises , because he said they tow yard was close as its Sunday, Monday morning it will be moved there. Monday morning, I lodged a claim with my insurance and gave all the details , then called Abdul to inform him of the progress and also asked for the price , and he said he will contact his office for details , a claim officer Jacques Van Vuuren was allocated to my claim case , we he said will very the company and even wen to the check the car, after two days, will Abdul was still charging for towing costs. he came to do a claim interview regarding the accident at my work place on the 25/07/2019 , where he said the meeting was recorded, after the meeting that's when he went to check my car and arrange for my car to be towed by the insurance,. that never took place because he said their company : KING PRICE will not cover the cost since Abdul company is not in their data base Jacque asked for pictures, car disk, gave Abdul invoice slip which was give to me on the date of the accident, Abdul manager contact details. sent Jacque messages on the progress , now I told to pay on my own, when now explaining the situation to Abdul that my insurance wont be paying, he started by rude , aggressive. not answering my calls, where I brought the matter to Jacque's attention, and said will contact him, the 26/07/2019 went to seek assistance from the Lenasia Police station since Abdul stays there, they said they cant open a case for me since its a civil matter and I have a signed towing slip. the CPF tried to call nd talk to Abdul, he didn't want anything but his money, told Jacque as the CPF guys advise that my insurance broker assist on this bases. Sunday spoke to Jacque, still couldn't give directive as to how I should try to solve the matter. Monday the 29/07/2019, my brother and I sent email to the claim department to asked for the senior to assist me, plead my case to them, only responded, on Tuesday, after calling and requesting follow up, no one called me back. Wednesday, email my self indicating how hey have failed me and pointing out facts that they have risked my car, at Abdul position and since they are not taking responsibility and don't want to see the point that I could have died while waiting for their towing company in a dangerous area. I decided to raise funds to pay Abdul an amount of R 10 500 which was quoted that day 31/07/2019. called the call centre to tow my vehicle to the insurance assessment centre, email and everything to Jacque and his seniors. while on my way oversees my car towed, Jacques called saying they are cancelling my policy on the bases I did not give them information of my last years accidents claim with my previous insurance whom I left on the 25/05/2019 due to a high premium quoted . and stated joining KING PRICE. please assist

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Replies (1)
King Pie
King Pie's reply01 Aug 2019, 15:50
Official
Good Day Ms N Nhlapo

Kindly note this platform is for King Pie and not King Price.

Please contact King Price regarding your complaint.


Kind Regards
King Pie Customer Care
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