HG
Hlobisile G
1 reviews | Active since Nov 2024
20 Aug 2026, 10:58
Undercooked burger pies
I bought 3 burger pies today at cosmo city mall using uber eats and the burger pies arrived when i ate the first one the pastry is sticky , the patty is chewy like it is undercooked. I waited for the order for 30 minutes or so to get this. The entire 3 pies were undercooked with stick pastry and undercooked chewy patties. Contacted uber eats help only to get 47.58 refund on a R156. 42 order. No ways i did not even enjoy this i would have understood maybe if 2 pies were okay but all 3 were bad and i am here sitting now nothing to eat only to be refunded R47 no ways
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Hlobisile G's updateReviewer Update
20 Aug 2026, 11:00They even taste sooooo sour ðŸ˜ðŸ˜
HG
Hlobisile G's update20 Aug 2026, 11:00
Reviewer Update
They even taste sooooo sour ðŸ˜ðŸ˜
King Pie's replyOfficial
20 Aug 2026, 15:08Dear Miss Goba
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers. Your complaint has been forwarded to the relevant Franchisee for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident. We apologise for the inconvenience caused and look forward to be of further service to you. Your reference as discussed with our consultant: 26-08-92
Regards
King Pie Customer Care
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers. Your complaint has been forwarded to the relevant Franchisee for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident. We apologise for the inconvenience caused and look forward to be of further service to you. Your reference as discussed with our consultant: 26-08-92
Regards
King Pie Customer Care
King Pie's reply20 Aug 2026, 15:08
Official
Dear Miss Goba
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers. Your complaint has been forwarded to the relevant Franchisee for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident. We apologise for the inconvenience caused and look forward to be of further service to you. Your reference as discussed with our consultant: 26-08-92
Regards
King Pie Customer Care
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers. Your complaint has been forwarded to the relevant Franchisee for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident. We apologise for the inconvenience caused and look forward to be of further service to you. Your reference as discussed with our consultant: 26-08-92
Regards
King Pie Customer Care
