1 reviews | Active since May 2016

23 Nov 2018, 13:29

The staff was unfriendly and unhelpful

Hi

I visited king pie Thavani mall 1. The staff was unfriendly and unhelpful.

I asked if I could order two prego burger specials for R45 rand each. She said OK and started making chips.

When I wanted to pay I was told they don't have the special but I can choose between burger, cheese burger, or chicken burger, but that I must pay R3 extra.

I agreed as I did not want to make a fuss about it. When I received my slip I was charged R49 each.

They gave me coke as they did not have coke zero.

I took the food and went home. When I got home the chips was not cooked probably, and the meat in the burger did not taste fresh. I ate one bite of the pie and chucked it out as it is not economical for me to drive back to Thohoyandou to exchange 2 pies.

Please fix the quality as I often support king pie when I work out of town

Regards A customer Tax inv no. 2930 Staff Mushungwa 23 November 2018

0
Replies (1)
King Pie
King Pie's reply04 Dec 2018, 18:26
Official
Good Day BK De Beer

Thank you for bringing this matter to our attention.  We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.  Please contact us on *** and quote Ref: 18-12-13 for the complaint to be completed and escalated. A consultant is waiting to take your call. 

Kind Regards
King Pie Customer Care
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