RR
Ryan R

1 reviews | Active since May 2012

26 Dec 2020, 11:50

Terrible customer service and selection of pies

I have just come back from the King Pie in Springs Mall (near the Pick n Pay). All I can say is, I walked away disgusted. Firstly, the wait was ridiculous (and there were only 2 people in front of me)!!! Someone then also joined the que behind me while I was waiting. There were 2 ladies behind the counter. One was serving customers. The other lady was packing the cold drink fridge. Now I ask, when you see that customers are waiting longer than usual, do you not think to yourself "let me stop packing juice and help customers so that they don't have to wait". Instead we were made to wait while she carried on packing. Fabulous customer service! Secondly, the pie warmers were practically empty. This is at 11 in the morning. Please do your customers a favour and remove the extensive list of pies from your menu. Barely any of them were available. This little stand is giving King Pie a bad name. Next time I will rather buy pies from grocery store.

0
Replies (1)
King Pie
King Pie's reply31 Dec 2020, 11:52
Official
Good day 

We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store.  However, we also thank you for taking the time to inform us of your recent experience. 
 
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
 
Your reference as discussed with our consultant: 20-12-124
 
Kind Regards
King Pie Customer Care Line - LS