Spoiled-tasting King Pie Frozen Pies purchased at Checkers Gateway Mall

I am extremely disappointed and concerned about the quality of King Pie Frozen Pies I purchased from Checkers Gateway Mall, Durban, on 02 August 2026.

I purchased the **Chicken flavour frozen pies for R144.99**. When I prepared and tasted the pies, they had a **strong sour taste that made them taste spoiled**. This is extremely concerning because the packaging shows a **sell-by date of 19 September 2026**, meaning the product was still within its stated date when purchased.

This is not simply a matter of taste or personal preference. A food product that tastes spoiled raises a serious **food safety and quality concern**, particularly because consuming contaminated or spoiled food could potentially make customers sick.

I have retained the **pies, packaging, photographs and my Checkers receipt as proof of purchase**.

I am requesting:

1. A **full refund of R144.99**. 2. An investigation into the quality and safety of this batch of King Pie Frozen Pies. 3. An explanation as to how a product within its stated sell-by date could have a sour/spoiled taste. 4. Appropriate action to ensure other customers are not exposed to potentially unsafe food.

I expect this complaint to be treated seriously as a **food quality and safety issue**, rather than simply a customer satisfaction complaint. I am happy to provide the photographs, receipt and product details as supporting evidence.

**King Pie and Checkers, please investigate this matter urgently and arrange my refund.**