LT
Lezone T

1 reviews | Active since Jun 2017

30 Sept 2022, 13:11

RUDE STAFF!!!

I was at the Tygervalley mall branch and to be honest I don't have any words to describe my experience other than humiliated. I left that mall in tears. The staff member insulted me infront of the other customers and my daughter. She was SO rude! And on top of that involved another customer talking in their language that I don't understand! If king pie says double filling I don't expect 4pieces of steak! When I told the staff I was not happy she just lifted her shoulders and told me there's nothing she could do! And please understand I left not because I was sad! I left because I could not smack the hell out of her! I told her she should be glad all these viral customer outbursts are all over! Otherwise I would have beaten her up!!!!! She spoiled my whole flipped day!!!!!! It was my first time in years that I bought something at King Pie but NEVER EVER AGAIN!!!! I WANT AN APOLOGY FROM HER! The things she told me, unsulted me! My problem is when they go for interviews they talk about services and respect and all a bunch of bull but when they have the job they act like they own the place! Pointing fingers at me infront of my daughter when I asked for a refund for my cooldrink! Talking about she a soldier! WHAT NONSENSE!!!!!!!! OMW I AM ANGRY TO THE MAX! I WANT AN APOLOGY FROM TYGERVALLEY STAFF FOR HOW I WAS TREATED

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Replies (1)
King Pie
King Pie's reply03 Oct 2022, 11:10
Official
 We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store & product.  However, we also thank you for taking the time to inform us of your recent experience.  Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.  Your reference as discussed with our consultant: Ref22-09-128 Kind Regards
Customer Care Line
King Pie