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Pontsho M

1 reviews | Active since Oct 2019

03 May 2025, 05:35

ROTTEN PIE and RUDE staff

I went to KIng Pie in Tembisa Phumulani mall and I was served by a guy called Sbu who sold me a rotten pie. I went back to work and when I tried eating it was smelly and disgusting, went back to complain and a girl named Nhlanhla told me were to get off as a customer, told me that the pie was fine and that I was acting up yet when I asked her to eat if she didn’t want to because she knew and saw that it was rotten and smelly. I went to the store there complaing as a client about a rotten pie I got and the response I got from that rude lady was appalling. And this is the second pie I’m buying that is rotten the 1st time the lady was kind enough to tell me that it’s yesterdays pie and sorry but this second one the response and rudeness was a lot. I need immediate action she had no right to speak to me like that at all especially after she sold me rotten food. I am ready to take this a bit further because this is also our health you guys are playing with it’s not ok.

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Replies (1)
King Pie
King Pie's reply04 May 2025, 10:38
Official
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store / product. However, we also thank you for taking the time to inform us of your recent experience.   Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee / factory / bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. 

Your reference as discussed with our consultant: 25-05-5  Kind Regards,
 King Pie Consumer Care Line.