Refund and rude and unfriendly staff.

I bought pie last week (17/09/2024) at king pie at Centurion mall. The moment the lady gave me the pie because she did not place it in a the take away bag I could feel that it is not fresh and immediately I asked the lady to exchange the pie for me and give me a fresh one and she refused saying I already touched it and I said to her but I did not even touch the pie with my hands and she called another lady that I assumed it’s her manager and her response was I touched it so they can’t exchange for me. I then told them I will complain and they said I should go ahead and when I got to work I called head office to lodge a complaint because I bought that pie to have it for lunch. The guy that I was talking to said I should take the pie back to the store because I just work a minute away from the store and I did. He said they will send me a voucher for the pie and he asked that I send him the pictures of the pie of which I did. Since then I never got any text from him or call. I have lost my money just like that because I did not even get a refund. Today it’s the 25/09/2024 and I haven’t heard from the guy dealing with the case.

The ladies working there are very rude and Unfriendly.