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Anna S

1 reviews | Active since Apr 2015

29 Mar 2016, 20:57

Poor food quality

On Saturday, 26 March 2016 my boyfriend and I felt hungry after we completed our shopping at Pick n Pay. We walked past King Pie and we immediately turned to each other with excitement for a 'Pie treat'.<br> My boyfriend ordered a Cheese Burger Pie with Large chips and I ordered two samoosas (A chicken and a beef) as well as a medium chips.<br> <br> The chips we purchased at King Pie were some of the best chips I've personally tasted in a long time<br> My boyfriend's pie barely even had any cheese in it. He mentioned that the pie was unbelievably dry.<br> All I tasted once I bit into my samoosas was old oil. The oil was literally dripping out of the samoosa's onto my clothing. We didn't enjoy our meal from you guys which I find quite strange considering when I've used you in the past, your food quality has always been in tip top shape.<br> <br> I'm hoping to get a response from someone regarding my complaint ASAP.<br> <br> Regards

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Replies (1)
King Pie
King Pie's reply30 Mar 2016, 12:42
Official
Hello Annamaria03,

Thank you for bringing this matter to our attention.

We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.

Please contact us on *** and quote Ref: 16-03-84 for the complaint to be completed and escalated. A consultant is waiting to take your call.

Kind Regards
King Pie Customer Care
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