QF
Quinton F

1 reviews | Active since May 2011

07 Jul 2015, 14:35

PIE TASTE BAD MORE THAN A MONTH TO RESPOND

Dated 29.05.15 i bought 4 Kings meal supersize for R32.00 each totaling R128.00,the pies was awful and smelled fishy,opened the other,they too.I contacted Clementine at customer service informed her about the necessary and that was the families supper,which will cost me extra to get into my car and by something else,she told me within 7 to 14 days i will get some correspondence..only to be disappointed after 2 phone calls dated 19.06.15 and 25.06.15 still no progress and excuses after excuses and asking me if have an alternate address to post what ever she need to post how unprofessional.Received a voucher for 3 meals 2 days ago in the post instead of 4???No King Pie No is this how you treat your customers after more than a month later and still send me an incorrect voucher.Customer is certainly not KING.

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Replies (1)
King Pie
King Pie's reply07 Jul 2015, 16:21
Official
Hello fredericks,

Thank you for contacting King Pie Customer Care and please accept our apology for any inconvenience caused.

We understand your frustration in you attempt to obtain answers regarding this matter. It has since been escalated to the relevant department for urgent assistance as discussed with our consultant on Ref: 15-07-24.

Once again please accept our apology for any inconvenience caused as a result of this.

Kind Regards
King Pie Customer Care
*** - AF