AM
Abigail M
1 reviews | Active since Nov 2024
11 Nov 2024, 15:12
Overcharged/ Making me pay more at Kempton Park King Pie
I was overcharged for a Steak and Kidney pie at Kempton Park King Pie, the one by the rank. I paid R50 and change given back was R12.50. I thought maybe I wasn't aware of the price increase but when I got home I did my research only to find that the pie in question is R32, meaning my change should have been R18. I don't think it was a mistake, I think I was ****** from on purpose and this is utterly unacceptable. Even if she made a mistake it's still unacceptable. Plus I don't understand why there's no receipt!
King Pie you have lost yourself a customer and yes I'll be telling all my family and friends to avoid your place because you're hiring *******.
Helpful (0)
Replies (1)0
Replies (1)
King Pie's replyOfficial
12 Nov 2024, 08:56Dear Ms A. Mate,
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store.
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 24-11-21. Kind Regards,
King Pie Consumer Care Line.
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store.
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 24-11-21. Kind Regards,
King Pie Consumer Care Line.
King Pie's reply12 Nov 2024, 08:56
Official
Dear Ms A. Mate,
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store.
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 24-11-21. Kind Regards,
King Pie Consumer Care Line.
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store.
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 24-11-21. Kind Regards,
King Pie Consumer Care Line.