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Sumari S
1 reviews | Active since Nov 2013
15 Feb 2016, 12:57
Not Steak used in the pie
Ordered a pepper steak pie. Apart from the fact that it only had one piece of meet in, the meat was not steak. It was some sort of beef off cut that was basically just sinew and had arteries in? So basically this is tribe and not steak (as steak is actually a cut of meat that should be clean). I logged a complaint on King Pie's website two weeks ago to which i have not had any response. <br> <br> This is the most disgusting thing i have ever had and will never be going there again. Also, the staff were so unprofessional, spoke to me like i was one of their friends and came across quite irritated when i asked about a specific product. Spoke of their personal circumstances and employees in front of me.
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Replies (2)
King Pie's replyOfficial
16 Feb 2016, 11:44Hello SumariV,
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16-02-60.
Kind Regards
King Pie Customer Care Line
*** - LS
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16-02-60.
Kind Regards
King Pie Customer Care Line
*** - LS
King Pie's reply16 Feb 2016, 11:44
Official
Hello SumariV,
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16-02-60.
Kind Regards
King Pie Customer Care Line
*** - LS
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16-02-60.
Kind Regards
King Pie Customer Care Line
*** - LS
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Sumari S's updateReviewer Update
05 May 2016, 08:00King Pie
I was sent a voucher for another two exactly the same pies at the exact same store. Not sure how this answers my question as to which meat was used in the orininal pie as it was obviously not steak. Is this then not infact lying to the consumer? False marketing of the product? And why, would i want to go back to the same store for the exact same thing? So basically a refund for my original pie? This is horrific to think that this is how they try and brush off a complaint, just sending a voucher and not even an answer or how they are going to fix the problem. Just a letter thanking for my complaint and that it will be looked into. Well, has it been looked into? What was found? Why are they providing false info to the public regarding their products.
SS
Sumari S's update05 May 2016, 08:00
Reviewer Update
King Pie
I was sent a voucher for another two exactly the same pies at the exact same store. Not sure how this answers my question as to which meat was used in the orininal pie as it was obviously not steak. Is this then not infact lying to the consumer? False marketing of the product? And why, would i want to go back to the same store for the exact same thing? So basically a refund for my original pie? This is horrific to think that this is how they try and brush off a complaint, just sending a voucher and not even an answer or how they are going to fix the problem. Just a letter thanking for my complaint and that it will be looked into. Well, has it been looked into? What was found? Why are they providing false info to the public regarding their products.