AM
Andisiwe M

1 reviews | Active since Aug 2022

25 Jul 2023, 20:57

King pie let us buy rotten food

King Pie Butterworth branch at Fingoland mall is such a disappointment

I bought 2 Footlong meals today, 1stly their drink was a Buddy drink whereas it’s not a Buddy drink that is being advertised there. Apart from that I’m used to buying footlong meals but not in Butterworth, there’s never a day I got a buddy cooldrink with that huge amount of money I paid for the meal

2ndly, their fries were not well cooked at all, they were close to being raw

3rdly, before I left the store there was a lady that said to their colleague “there’s a lot of Spinach and Feta pie, I think it will finish next week” I ignored her because I believed there is no way a person would let another person eat last week’s food. I left and waited for my bus to Cape Town next to the monument, when I got into the bus I took a bite from my pie I was so disappointed to learn that it was rotten. I had to throw everything I bought from King Pie away, unfortunately for me I was already on my way to Cape Town. If I was still in town I was gonna go back and ask for refund. We live under a very poor economy for us to just throw R156 in the dustbin. King pie, can you kindly refund my money and improve your branch in Butterworth. You can’t let people eat rotten food, we are not dogs

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Replies (1)
King Pie
King Pie's reply26 Jul 2023, 08:53
Official
We at the King Pie Customer Care Line would like to extend our sincere apologies for the unfitting experience you had with the store. 

However, we also thank you for taking the time to inform us of your recent experience.   Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee  to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. 
Your reference as discussed with our consultant: 23-07-108.   Kind Regards
King Pie Customer Care Line