ZM
Zameka M
1 reviews | Active since Dec 2017
05 Feb 2023, 12:43
KING PIE FRIES WITH ****ROACH AND BAD CUSTOMER SERVICE
Bought two R60 meals in Somerset west Mall King pie coming with two fries, fries had ****roach called the manage advise I don't want the fries because they had ****roach she didn't even apologize she said I will refund you R19 does two fries cost R19
Helpful (0)
Replies (8)0
Replies (8)
King Pie's replyOfficial
06 Feb 2023, 09:29Good Day
We at King Pie Customer Care Line would like to thank you for informing us of your unfortunate experience.
We would like to log a formal complaint on your behalf and forward it to our Head Office for further investigation.
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.
Please note that your personal information will be used for the sole purpose of calling you back.
One of our Customer Care Representatives needs to contact you, to obtain more information regarding your complaint.
Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
We at King Pie Customer Care Line would like to thank you for informing us of your unfortunate experience.
We would like to log a formal complaint on your behalf and forward it to our Head Office for further investigation.
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.
Please note that your personal information will be used for the sole purpose of calling you back.
One of our Customer Care Representatives needs to contact you, to obtain more information regarding your complaint.
Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
King Pie's reply06 Feb 2023, 09:29
Official
Good Day
We at King Pie Customer Care Line would like to thank you for informing us of your unfortunate experience.
We would like to log a formal complaint on your behalf and forward it to our Head Office for further investigation.
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.
Please note that your personal information will be used for the sole purpose of calling you back.
One of our Customer Care Representatives needs to contact you, to obtain more information regarding your complaint.
Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
We at King Pie Customer Care Line would like to thank you for informing us of your unfortunate experience.
We would like to log a formal complaint on your behalf and forward it to our Head Office for further investigation.
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.
Please note that your personal information will be used for the sole purpose of calling you back.
One of our Customer Care Representatives needs to contact you, to obtain more information regarding your complaint.
Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
King Pie's replyOfficial
08 Feb 2023, 09:49Good Day
We are unable to view your personal details we would like to log a formal complaint on your behalf and forward it to our Head Office for further investigation.
Kindly email us on *** or contact us on *** and quote your ref: 23-02-18.
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.
Once again thank you for taking the time to discuss this complaint with us.
We are unable to view your personal details we would like to log a formal complaint on your behalf and forward it to our Head Office for further investigation.
Kindly email us on *** or contact us on *** and quote your ref: 23-02-18.
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.
Once again thank you for taking the time to discuss this complaint with us.
King Pie's reply08 Feb 2023, 09:49
Official
Good Day
We are unable to view your personal details we would like to log a formal complaint on your behalf and forward it to our Head Office for further investigation.
Kindly email us on *** or contact us on *** and quote your ref: 23-02-18.
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.
Once again thank you for taking the time to discuss this complaint with us.
We are unable to view your personal details we would like to log a formal complaint on your behalf and forward it to our Head Office for further investigation.
Kindly email us on *** or contact us on *** and quote your ref: 23-02-18.
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.
Once again thank you for taking the time to discuss this complaint with us.
ZM
Zameka M's updateReviewer Update
08 Feb 2023, 19:15Cell number ***
Email ***
Email ***
ZM
Zameka M's update08 Feb 2023, 19:15
Reviewer Update
Cell number ***
Email ***
Email ***
ZM
Zameka M's updateReviewer Update
08 Feb 2023, 19:19I cannot view the email address and your number as well. I left my details in King pie in Somerset Mall on Sunday they requested me to write my name Zameke and my number *** on the slip
ZM
Zameka M's update08 Feb 2023, 19:19
Reviewer Update
I cannot view the email address and your number as well. I left my details in King pie in Somerset Mall on Sunday they requested me to write my name Zameke and my number *** on the slip
King Pie's replyOfficial
09 Feb 2023, 09:23Good Day Zameka
We need to make contact with the store, could you please advise which store is next the the King pie in Somerset Mall ?.
Do you consent to us processing your personal information for the sole purposes of logging a formal complaint on your behalf?.
Kind Regards
King Pie Customer Care Line.
We need to make contact with the store, could you please advise which store is next the the King pie in Somerset Mall ?.
Do you consent to us processing your personal information for the sole purposes of logging a formal complaint on your behalf?.
Kind Regards
King Pie Customer Care Line.
King Pie's reply09 Feb 2023, 09:23
Official
Good Day Zameka
We need to make contact with the store, could you please advise which store is next the the King pie in Somerset Mall ?.
Do you consent to us processing your personal information for the sole purposes of logging a formal complaint on your behalf?.
Kind Regards
King Pie Customer Care Line.
We need to make contact with the store, could you please advise which store is next the the King pie in Somerset Mall ?.
Do you consent to us processing your personal information for the sole purposes of logging a formal complaint on your behalf?.
Kind Regards
King Pie Customer Care Line.
ZM
Zameka M's updateReviewer Update
09 Feb 2023, 10:06It's opposite KFC in entrance 1, yes I give you consent
ZM
Zameka M's update09 Feb 2023, 10:06
Reviewer Update
It's opposite KFC in entrance 1, yes I give you consent
ZM
Zameka M's updateReviewer Update
09 Feb 2023, 10:17I log a complaint on the 5 Feb and you only asking which store today, your store need to follow policies of refund, I want my money you can keep the apologies
ZM
Zameka M's update09 Feb 2023, 10:17
Reviewer Update
I log a complaint on the 5 Feb and you only asking which store today, your store need to follow policies of refund, I want my money you can keep the apologies
King Pie's replyOfficial
14 Feb 2023, 16:15We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store & product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: Ref: 23-02-42. Kind Regards
Customer Care Line
King Pie
Customer Care Line
King Pie
King Pie's reply14 Feb 2023, 16:15
Official
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store & product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: Ref: 23-02-42. Kind Regards
Customer Care Line
King Pie
Customer Care Line
King Pie