RM
Rachel M

1 reviews | Active since Dec 2018

10 Dec 2018, 18:58

King pie Dodsonville mall

I went to Dobsonville King pie to buy a lady latter I leaned her name to be Nthabiseng Pillani was serving me,i asked if their pies were fresh as it was during their opening time she asked why I don't want pie from yesterday as she does not have any problem eating it. Then I talk her I don't want stail pie. She kept going on then I asked her to keep her opinion to her self. Then I went the following week I went back in the morning on Saturday the 08.12.2018 in the morning around to nine am, I found the same lady I greated her and asked if the pies were fresh she answered me and said if it doesn't look fresh to me then she does not know. I talking her that I didn't like her attitude as even the last time she did not treated me well. I asked to see the manager some guy named Brown said the manager was out then I asked for the assistant he said he is the one I asked for the managers phone numbers he gave me a number that is for ever not available till today. Please help in resolving this bed attitude because I like there pie. K

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Replies (2)
King Pie
King Pie's reply11 Dec 2018, 17:31
Official
Good Day Ms R Makhunga

Thank you for bringing this matter to our attention.  We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.  Please contact us on *** and quote Ref: 18-12-43 for the complaint to be completed and escalated. A consultant is waiting to take your call. 

Kind Regards
King Pie Customer Care
*** - AT
King Pie
King Pie's reply13 Dec 2018, 16:05
Official
Good Day Ms R Makhunga 

Thank you for taking the time to inform us of your experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.  Your complaint has been forwarded to the relevant Franchisee for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident.  We apologize for the inconvenience caused and look forward to be of further service to you. 

Kind Regards
King Pie Customer Care
*** - AT