JS
Jitesh S
1 reviews | Active since Feb 2019
03 Dec 2022, 16:43
King Pie Centurion Selling Stale Pies
9am on a Saturday morning, being a repeat customer bought a pie from King Pie, on first bite it was cold, hard and evidently stale. Took it back to the store Asked to speak to the manager who wasn’t in Ask them if they aware the pie was stale and they serving it to customers they responded yes Question to king pie and their management : Why serve a customer something if you know it’s not right ??
That should be the mindset of all your staff and you will go a long way in business unfortunately your centurion team knows they doing wrong and still continue, won’t be visiting them again
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King Pie's replyOfficial
06 Dec 2022, 09:39We at the King Pie Customer Careline would like to extend our sincere apologies for the unfitting experience you had with the the product.
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 22-12-13. Kind Regards
Customer Care Line
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 22-12-13. Kind Regards
Customer Care Line
King Pie's reply06 Dec 2022, 09:39
Official
We at the King Pie Customer Careline would like to extend our sincere apologies for the unfitting experience you had with the the product.
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 22-12-13. Kind Regards
Customer Care Line
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 22-12-13. Kind Regards
Customer Care Line