1 reviews | Active since Mar 2013
Ignorance to complaint....
I bought a mutton curry pie for R20 at King Pie as i always do (I use to be a big fan and always bought my pie's from them). Except this day, the pie had very little filling... I was very dissapointed. I logged a complained via email, no reply. Tried calling their customer care, it doesn't exist. Went onto Facebook, finally received a reply /acknowledgement. When 1 week went past, I followed up and was told it's with their complaints department and someone will contact me shortly.... I followed up again about 2 weeks later. I am STILL waiting for them to contact me. They've lost this loyal customer and I'm disgusted that they treat their complaints so lightly!!!
Good Day Ms J Maurice
We at King Pie Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your correct contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
King Pie Customer Care
*** - AT
Good Day Ms J Maurice
We at King Pie Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your correct contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
King Pie Customer Care
*** - AT
Good Day Mrs J August
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** and quote Ref: 18-07-38 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
King Pie Customer Care - AT
Good Day Mrs J August
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** and quote Ref: 18-07-38 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
King Pie Customer Care - AT
Good Day Mrs J August
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18-07-56.
Kind Regards
King Pie Customer Care
*** - AT
Good Day Mrs J August
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18-07-56.
Kind Regards
King Pie Customer Care
*** - AT